At Saer.pk, your privacy is our highest priority. This Privacy Policy outlines our comprehensive commitment to protecting the personal information of our users, agents, and travel partners when interacting with our website and booking our flights and Umrah packages.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register for an account, book a flight, purchase an Umrah package, or contact our customer support.
This information includes, but is not limited to: your full name, email address, phone number, physical address, passport details, visa information, and any specific preferences related to your travel (e.g., dietary requirements or special assistance).
Additionally, we securely process payment and billing information via trusted third-party payment gateways. We do not store full credit card numbers directly on our servers.
We also automatically collect technical data such as your IP address, browser type, device information, and geographic location to enhance our platform's performance and security.
2. How We Use Your Information
The personal information we collect is strictly utilized to provide and manage our comprehensive travel services seamlessly.
Primary uses include: processing your flight and Umrah bookings, issuing electronic tickets, arranging hotel accommodations, organizing ground transportation, and sending critical booking confirmations and updates.
We use technical data and analytics to troubleshoot website issues, prevent fraudulent activity, and analyze user behavior to improve the Saer.pk user experience.
We may also use your contact details to respond to customer service inquiries, resolve disputes, and send promotional materials (such as exclusive Umrah package deals) if you have explicitly opted in to receive them.
4. Information Sharing & Disclosure
We firmly believe in data privacy and do not sell, trade, or rent your personal information to unverified third parties or data brokers.
We must, however, share necessary data with our trusted travel partners—such as international airlines, global hotel chains, local transport operators in Saudi Arabia, and visa processing authorities—solely for the purpose of fulfilling your Umrah or flight booking requests.
We may employ third-party companies (such as payment processors, cloud hosting providers, and customer service tools) to facilitate our services. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Finally, we may disclose your information in good faith if required to do so by law, to comply with a legal obligation, to protect and defend the rights or property of Saer.pk, or to protect the personal safety of users.
5. Data Retention Policy
Saer.pk will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your booking data to comply with applicable tax or aviation laws), resolve disputes, and enforce our legal agreements and policies.
Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service.
6. Data Security Measures
We employ industry-leading administrative, technical, and physical security protocols to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
All sensitive data transmitted between your web browser and our servers is encrypted using standard SSL/TLS (Secure Socket Layer / Transport Layer Security) encryption technology.
While we continually strive to use commercially acceptable means to protect your personal data, we must remind users that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot guarantee absolute security.
7. Children's Privacy
Our services are generally intended for adults capable of entering into legally binding travel contracts. We do not knowingly collect personally identifiable information directly from anyone under the age of 18 without parental consent.
If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take immediate steps to remove that information from our servers.
Information for child and infant passengers is collected solely via the adult making the booking and is strictly used for ticketing and visa generation.
8. Third-Party Links
Our website may contain links to other sites that are not operated by us. If you click on a third-party link (for example, to an airline's direct policy page), you will be directed to that third party's site.
We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Your Privacy Rights
You retain comprehensive rights regarding your personal information. You have the right to access, update, correct, or request the total deletion of the personal information we hold about you.
Registered users can manage, view, and update their profile information directly through their Account Dashboard on Saer.pk.
If you reside in a jurisdiction with specific data protection laws (such as the GDPR or CCPA), you may have additional rights including the right to restrict processing, the right to data portability, and the right to object.
To exercise any of these rights, or to opt-out of marketing communications, please contact our Data Protection Officer via our support channels.
10. Contact Us
We welcome your questions, comments, and concerns about privacy.
If you have any questions regarding this Privacy Policy or our data processing practices, we are here to help.
Please reach out to us at privacy@saer.pk or use the contact forms available on our website.
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