How can we help?

Search your route and dates, pick a flight and the fare you want, then enter each traveller’s details. If the airline sells extra baggage, seats or meals you can add them on the next step. Then you get a 1Bill number to pay from any banking app. Your ticket is issued once the payment reaches us.

No. You can book as a guest and find the booking later with Manage booking, using your booking number and the email or mobile number you gave.

If you sign in first (with a code on WhatsApp or by email, no password), the booking is saved under My bookings with its e-ticket, and you can save travellers to fill in next time.

Exactly as printed on the passport (or CNIC for flights inside Pakistan): first and middle names in the first box, surname in the last box, in English letters. A name that does not match the document can cost a change fee, or stop the traveller boarding.

The booking form asks for the document the airline accepts on your route. International flights need a passport, normally valid for at least six months after your travel date. Visas and entry rules are the traveller’s responsibility: check them with the embassy before you pay.

Yes. Fares include taxes and our service charge, and extras you add are priced by the airline before you pay. Airlines can change a fare between your search and your booking; if that happens we show you the new price and ask before going ahead.

Yes. Choose the number of children (2–11 years) and infants (under 2) in the search. An infant travels on an adult’s lap, so each infant needs an adult on the same booking. Ages are counted on the date of travel.

With the 1Bill consumer number shown after you book. Open your banking app, JazzCash or Easypaisa, go to Bill payment, choose 1Bill, and enter the number. You can also pay it at a bank branch or an ATM that offers bill payment.

Until the time shown on your booking page. The airline sets it and it can be short, sometimes a few hours, so pay as soon as you can. If the time passes without payment, the airline releases the seats and the booking is cancelled at no charge.

A bill payment usually reaches us within minutes, and your booking page updates on its own. We then issue the ticket and email the e-ticket to you. If a payment shows as done in your bank app but not on your booking after 30 minutes, call or WhatsApp us with the consumer number.

Not on the website yet. Pay with 1Bill from any banking app, JazzCash or Easypaisa, or call us on 0300-0701506 and we will help.

Open your booking from My bookings or Manage booking: the number is on it for as long as the booking can be paid.

That depends on the fare: each airline sets its own change and cancellation rules, and we show them with the fare before you book. Signed in, open the booking in My bookings and choose Change or cancel; our ticketing desk replies there with the exact cost before anything is done. You can also call or WhatsApp us.

The airline’s cancellation penalty, any taxes the airline does not refund, and our service fee of PKR 2,000 per passenger. There is no service fee when the airline cancels the flight. See cancellation charges for a worked example.

We process it within 7 working days of receiving the money from the airline. For bookings made on this site, the refund goes to your Saer.pk wallet, and you can send it to your bank account from there. The full rules are in our refund policy.

No. An unpaid booking is released automatically when its payment time runs out, and nothing is charged.

Call or WhatsApp us. We can rebook you on another flight the airline offers, or refund what the airline refunds, without our service fee.

Each fare shows its checked and cabin baggage before you book, and your booking page shows it for every flight. Different fares on the same flight can carry different allowances, so compare them on the results page.

Yes, when the airline sells them: they are offered on the Extras step during booking, and the airline confirms the price before you pay. After booking, ask our desk from your booking page or call us; the airline’s charges apply.

Airblue asks for a seat for every traveller on every flight. You pick them during booking, and our team confirms them with Airblue after the booking is made. Your trip page shows when they are confirmed.

We email it as soon as it is issued. Signed in, you can also download it, and the receipt, from the booking in My bookings.

Most airlines open online check-in on their own website or app 24 to 48 hours before departure; you need your airline PNR (on your e-ticket and booking page) and surname. Otherwise check in at the airport counter.

We suggest three hours before an international flight and two hours before a domestic one. Check-in counters usually close about an hour before departure, earlier on some international routes.

With a one-time code: on WhatsApp to your mobile number, or by email. There is no password to remember. Sign in

My bookings shows the bookings made with your account’s email or mobile number. A booking made with a different email or number will not appear; find it with Manage booking instead.

People you book for often. Save their names and passport details once under Saved travellers, then pick them at checkout and the form fills itself in. Your own passport goes under Profile.

Open Wallet and choose Withdraw to bank. The amount is taken off your balance straight away and reaches your account within 2–3 working days.

Email support@saer.pk from the address or number you sign in with, and we will close the account and delete your details, apart from booking records the law asks us to keep. See our privacy policy.